Returns & Refunds Policy

Last updated: September 26, 2026

Unopened product

Unopened, unused filters in their original packaging may be returned within 30 days of delivery for a refund.

Opened or used product

Opened or used filters cannot be returned, with one exception: if we shipped the wrong size by our mistake (a size different from the one you ordered), you can return it within 30 days of delivery whether or not it has been opened.

Damaged or wrong orders

If an order arrives damaged, or we sent the wrong size or MERV rating, tell us within 30 days of delivery with a photo: use Returns & claims on the order’s page in this portal, or email support@cabanafilters.com with your order details and a photo. We will replace it at no cost, or refund it if you prefer.

How to return

Start a return with Returns & claims on the order’s page in this portal, or email support@cabanafilters.com with your order details and what you are returning, before sending anything. We reply within 10 business days with the return address, and a prepaid label when the return is because of our mistake. You pay return shipping, except when the return is because of our mistake (wrong size, wrong item or a defect), when we pay it.

Refunds

We refund the price paid for the returned product, and any sales tax charged on it, to the original payment method within 10 business days of receiving and checking the return.

Partner orders are business purchases

You buy through this portal for your business, not as a consumer. The consumer terms on cabanafilters.com, including its automatic renewal, consumer warranty and consumer dispute sections, do not apply to partner orders.

Questions?

Email: support@cabanafilters.com